Gathering Club - The Lane Vineyard
 

Club Tutorials

HOW DO I CHANGE MY WINE SELECTION?

Want to explore our range and try some new wines? You can change your wine selection at any time before your next scheduled order. Simply follow the below steps to update your wine pack:

 

  1. To view your wine pack or make changes to your selection, simply click on ‘MY WINE CLUB’ from the left-hand toolbar of the member dashboard.
  2. A summary of your wine club membership will show up in the body of the page.
  3. To change your wine pack, scroll down and click ‘EDIT PACK’ and then ‘EDIT WINES
  4. From here you can add and remove the wines in your pack until you find the selection you’d like. Just remember, the total number of bottles you select must match your subscription. Be sure to click ‘SAVE’.

 

Please note we cannot change your wine selection for orders that have processed after 24 hours.

HOW DO I CHANGE MY SUBSCRIPTION TYPE?

You can change how many bottles of wine you receive, and how often you receive them by switching your wine pack. Scale up or down at any time. Simply follow the below steps:

 

    1. To view your wine pack or make changes simply click on ‘MY WINE CLUB’ from the left-hand side of the member dashboard.
    2. A summary of your wine club membership will show up in the body of the page.
    3. To change your wine pack, click ‘EDIT PACK’ and then scroll down and click ‘SWITCH TO ANOTHER PACK’
    4. Click on ‘CHOOSE YOUR WINES’
    5. Select the BOTTLE NUMBER and FREQUENCY.
    6. Select your wines by hovering over the bottle and clicking the + or button.
    7. From here you can add and remove the wines in your pack until you find the selection you’d like. Just remember, the total number of bottles you select must match your selected bottle number. Be sure to click ‘SAVE MY MEMBERSHIP’.

HOW DO I UPDATE MY ADDRESS?

    1. From your member dashboard, click on ‘ADDRESSES’ from the left-hand toolbar. Your billing and shipping address should appear in the main body.
    2. Select which address to update by clicking ‘EDIT’.
    3. From there, enter your details and click ‘SAVE

 

If your order has already processed and you need to change your shipping address, please contact us at dispatch@thelane.com.au

HOW DO I UPDATE MY PAYMENT DETAILS?

    1. From the member dashboard, click on ‘PAYMENT METHODS’ from the left-hand tool bar. A summary of the credit card details on file will appear in the main body of the page.
    2. From there, click on ‘ADD PAYMENT METHOD’ and enter your new details.
    3. Click on ‘ADD PAYMENT METHOD’ to save.

HOW DO I CHANGE MY PASSWORD?

    1. To reset your password, click here.
    2. Enter your username or email address. You’ll receive an email with a link to reset your password from The Lane. We recommend adding welcome@thelane.com.au to your contacts list, to ensure you receive the link.
    3. Our system likes to keep things extra secure. This means you’ll need to select a password that is at least 12 characters long, with a mix of upper case, lower case, and symbols.
    4. Click ‘SAVE‘.

HOW DO I PLACE AN ORDER OUTSIDE OF MY REGULAR SUBSCRIPTION ORDER?

As a Gathering Club member, you receive your discount on any wine purchases – not just your regular subscription order. To purchase wines outside of your regular subscription order, simply follow the below steps:

 

    1. Be sure to login to your Gathering Club account first at www.thelane.com.au/my-account/
    2. Once you’re logged in, simply click on ‘SHOP NOW‘ from the top menu. As long as you are logged in, the prices in the shop will reflect your member discount.
    3. Make your selection and when you’re ready, click on the cart icon from the top of your browser.
    4. Follow the prompts to check out. That’s it! We’ll get your wines packed up and shipped out straight away.

WHAT IF I NEED TO RESCHEDULE AN ORDER?

If you need to reschedule, skip, or cancel an order please contact our Club Concierge directly at clubs@thelane.com.au.

I RECEIVED A FAILED PAYMENT NOTICE. HOW DO I PAY FOR MY ORDER?

If you received a failed payment notice, you can pay for your outstanding order by following the below steps:

 

  1. From your member dashboard, click on ‘ORDERS‘ from the left-hand toolbar.
  2. Your order history will appear in the main body of the page. Your most recent order will appear at the top of this list.
  3. Click on ‘PAY‘.
  4. Double check that your shipping address and contact details are correct. Then enter your new credit card details and click ‘PAY‘.
  5. That’s it! Once we receive payment, we’ll get your wines packed up and shipped out straight away.

I HAVEN’T RECEIVED MY WINES YET. 

If it’s been a while and you still haven’t received your order, please contact our Club Concierge for an update at clubs@thelane.com.au